Returns & cancellations
What to do if you change your mind, or if something is not right when it arrives.
The wording below is our working draft. If anything here affects your order, message us on WhatsApp and we will confirm it in writing.
Cancelling before dispatch
Because orders are confirmed in a conversation, cancelling one is a conversation too. Message us on WhatsApp with your order number any time before your order is packed and we will cancel it. Nothing is due.
If your order arrives damaged or incorrect
Tell us within 48 hours of delivery and send a photo on WhatsApp. If we sent the wrong item, or it arrived damaged, we replace it or refund it — the return postage is ours, not yours.
Change of mind
Our covers are made in small batches, and some are made to a size you asked for. Message us before you return anything so we can agree what is possible for your specific order.
Items we cannot take back
Custom-sized pieces and items that have been used or washed cannot usually be returned unless they are faulty.
Refunds
Where a refund is agreed, we return it by the same method you paid, and we tell you when it has been sent.
How to reach us
Message us on WhatsApp with your order number, or use the contact page. Please do not send anything back before speaking to us.
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